Privacy

What we collect

• Account details: your name, email address, and profile picture come from the Google account you sign in with.
• Contact details you add: your phone number, delivery addresses, and recipient names.
• Order history: the items, prices, shipping choice, payment status, and tracking number of each order.
• Points and vouchers: balances and the history of how they were earned or used.
• Reviews you write: your star rating, the fit you choose, the text, and any photos you add. Your name is shown in public as your first name followed by the first letter of your last name, for example “Rina S.”

We do not collect card numbers or wallet credentials; those stay with the payment provider.

Why we need it

We use these details to take payment, print and deliver your order, answer questions about it, apply points and vouchers, and send the emails you expect about your order. We also keep a record of changes made by our team so that an order can be traced.

Who processes it for us

We share the minimum needed with service providers that help us run the store: a payment provider for transactions, an email provider for order messages, a file storage provider for images and export files, and a shipping rate provider for delivery estimates. They only receive what their part of the service requires.

How long we keep it

Order and payment records are kept for as long as needed for accounting and customer support. Operational records such as activity and integration logs are kept for up to 12 months and then removed on a schedule.

Cookies

The store uses a single session cookie so you stay signed in between pages. We do not use advertising cookies or third-party trackers. Signing out ends the session.

Your requests

You can ask us for a copy of the details we hold about you, ask us to correct them, or ask us to remove what we are not required to keep. Contact us at manakala@dephilia.com with the email address you use to sign in, and we will confirm within a few working days.