Frequently asked questions

We open a design for a set period and print only the shirts that were ordered. Nothing is printed in advance, so there is no leftover stock and no restock later.

No. You pay the full amount at checkout. Production starts after the pre-order window closes, not after the first payment.

You have 1 day to complete payment. After that the order is cancelled automatically. You can start the payment again from the order page if it is still within the window.

Shipping is calculated at checkout for your address. Our standard rate is Rp 25.000 with an estimate of 2–5 days. The estimate counts from the moment the order is handed to the courier, not from payment.

We ship with JNE CTC. You do not need to choose a courier; the rate at checkout already includes the service we use.

Sign in and open Orders, or use the tracking page with the transaction number from your confirmation email. Once the order is shipped, the tracking number appears on the order.

You earn 1 point for every Rp 10.000 you spend on a completed order, and 1 point is worth Rp 100 when you redeem them at checkout. You can use points for up to 50% of a cart, and they are applied before you pay.

Yes. A promotion and a voucher are applied first, then your points, as long as the voucher applies to the items in your cart.

You can cancel an order while it is still waiting for payment. Once payment is received the shirt goes into production and the order can no longer be cancelled. If something is wrong, contact us and we will find a solution.

Contact us within 7 days of delivery with the transaction number and a photo, and we will arrange a replacement or another solution.

Use the contact details on the contact page. We usually reply within two working days.